Below is a list of the problems most often faced by wireless dog fence owners. If your issue has more to do with training your dog, please refer to our Training Academy for more help.
Why Is My Dog Not Reacting To The Static Correction?
There are a few reasons this could be happening:
The collar is not fitted properly. If the receiver probes are not coming in contact with your dog’s skin, the static correction will not be delivered. (Remember not to take things to the extreme though; the collar can’t be tight.) If your dog does not flinch and/or scratch his neck at all when getting too close to the boundary, this means the collar is not fitted properly.
A signal interference has been introduced. It’s possible that since installing you wireless fence and setting the containment perimeter that something changed in the layout of your yard or the room where the transmitter is installed, messing with the fence signal and changing the actual location of the boundary. Read our article on reducing signal interference to check whether this is the issue.
Check correction level settings. Someone might have accidentally switched the correction level to “1” which on most wireless fences means only a beep will be emitted, though no static correction will be delivered. Make sure the setting is a minimum of 2.
Batteries are out. This one is obvious. If there is no working battery inside the collar, the receiver will not work and it won’t deliver a static correction. Always keep a spare, loaded battery around the house.
Transmitter has been disconnected. If the fence transmitter is not connected to an appropriate power outlet, the whole system will stop working and no correction will be applied regardless of whether your dog approaches the containment boundary or not.
Why Is The Collar Not Emitting An Audible Beep?
Again, there are a few different reasons why this might be the case:
- No charged battery inside the collar.
- Collar receiver is switched off.
- Transmitter is not plugged into a power outlet.
- The location of the boundary might have changed due to signal interference.
Additionally, please remember that the signal emitted by the collar is not loud on most wireless fences, and nor was it intended to be; it’s just loud enough to be heard by the dog wearing a collar, but a human might not hear it, even if walking right next to the dog and especially if your environment is noisy. There are a few ways you can check if this is the cause of the problem:
- Put the collar around your dog’s neck upside down, so that the receiver is facing upwards and towards the sky. This way you’ll see the collar LED light flash as the receiver starts beeping, signifying a working collar.
- Take the collar off your dog’s neck and, while holding the collar in your hand, approach the containment boundary with the collar positioned around the same height as your dog’s neck, and with your ear relatively close to the receiver. This will guarantee that you’ll hear the beep when it’s emitted.
- If your wireless fence package came with a tester (all the best wireless fences include one), use that to check if the collar is working properly.
If non of the above help, you might have a non-functional collar, or the speakers might have been damaged. In that case you are only left with the option of contacting the manufacturer and requesting help.
My Dog Is Deaf And Can’t Hear a Beep, What Should I Do?
If your dog is deaf or has very bad hearing, hearing the beep of the collar receiver will be next to impossible. In that case, your only real option is getting a wireless dog fence with a vibrating collar; in these models, the regular audible signal of the receiver will be substituted with a gentle but noticeable vibration.
Please continue to part 2 of our troubleshooting guide for more information.